OFT Inquiry

Barratt Developments’ response

As a volume housebuilder Mark Clare, Chief Executive, has made it clear that increasing our production is central to our growth plans.

"We are investing heavily to increase house volumes and following the recent acquisition of Wilson Bowden we have set ambitious targets for growth.

There are however a number of bottlenecks in the system, most importantly the availability of land and the complexity and speed of the planning process.

Whatever the inquiry can do to tackle the issues and bring forward a greater supply of homes will be welcomed by housebuilders and house buyers alike.

In terms of customer satisfaction, we believe we have made very significant progress over the last couple of years to improve our levels of customer satisfaction. But we are not complacent and as market leader we know how important it is to continually strive to deliver even higher standards of customer care.

Buying a house is the largest purchase people ever make and we are determined to do all we can to improve still further the experience for our customers."